Support Center
Frequently Asked Questions
Everything you need to know about PostSyncLTD's AI tools, scheduling engine, and publishing workflows.
Our A.I Caption Generator analyzes your post topic, tone, and target platform to generate smart hooks, viral hashtags, and tailored copy in seconds. You can regenerate variations, adjust the tone (casual, professional, playful), and edit any output before scheduling or publishing.
Yes. You can set a brand voice profile, save preferred hashtags and phrases, and choose a default tone per platform. The AI will use these preferences every time it generates new captions for your account.
Analytics tracks deep performance metrics including reach, impressions, engagement rate, follower growth, click-through rate, and best-performing post types across all connected channels — all in one unified dashboard.
Yes. Every report can be exported as a PDF or CSV, or scheduled to send automatically on a weekly or monthly basis to your team or clients.
Auto Scheduling analyzes your audience's historical engagement patterns on each connected platform and queues your posts to go live during peak activity windows, so you don't have to guess the best time to publish.
Absolutely. Autopilot is fully optional — you can pick exact dates and times for any post, or let the queue fill automatically around your manually scheduled content.
The Content Calendar gives you a drag-and-drop board to plan campaigns visually across weeks or months. You can reorder posts, color-code by campaign or platform, and instantly see gaps in your publishing schedule.
Yes. Team members can be invited with role-based permissions (editor, reviewer, or admin) so multiple people can plan, comment on, and approve posts before they go live.
You can connect and simultaneously publish to Instagram, Facebook, X (Twitter), YouTube, and TikTok from a single dashboard, with platform-specific formatting handled automatically.
Yes, syndication is simultaneous across all selected channels by default. You can also stagger publish times per platform if you prefer a different rollout schedule for each channel.
We offer a 14-day money-back guarantee on your first billing cycle, so you can try the full platform risk-free. See our Refund Policy for full eligibility details.
Yes, you can cancel directly from your account billing settings at any time. Your plan stays active until the end of the current billing period, with no partial refunds for unused time.
Yes. All data in transit is protected with TLS 1.3 encryption, and OAuth tokens for connected platforms are stored securely. Read our full Privacy Policy for more detail.
Still have questions?
Our support team is happy to help with anything not covered above.